Refund, Return & Cancellation Policy
Last Updated: September 1, 2026
1. Purpose and Scope
This Refund, Return & Cancellation Policy explains the circumstances in which refunds, returns, cancellations, credits, replacements, or other remedies may be available for products and services offered through Andabhurji Global Solutions.
Andabhurji Global Solutions primarily provides:
Custom software solutions
Software implementation and configuration services
Technology consulting
Custom development
Website and application development
Integrations and automation
Branding, design, and creative services
Digital products and deliverables
Access to third-party software, platforms, tools, and services
Marketplace, referral, and connection services between customers and independent sellers, suppliers, vendors, or service providers
Because many of our services are customized, digitally delivered, configured specifically for a customer, or obtained from third parties on the customer’s behalf, returns and refunds are generally not accepted unless expressly stated in a written agreement, applicable service plan, or mandatory law.
2. Custom and Bespoke Solutions
A significant portion of our services consists of solutions designed, configured, developed, implemented, or procured specifically for a customer.
These may include:
Custom software
Websites and applications
Business automation
API integrations
Data migration
System configuration
Cloud and hosting setup
Enterprise software implementation
Custom workflows
Branding and design
Digital content
Consulting and advisory services
Technical support and maintenance
Customized reports, documentation, and deliverables
Due to the time, resources, planning, labor, licensing, and third-party commitments involved, payments for custom or bespoke solutions are generally non-refundable once any of the following has occurred:
Work has commenced
Requirements have been reviewed or approved
A project has been scheduled
Resources have been allocated
Development or configuration has begun
Design or implementation work has started
A third-party service, license, subscription, or product has been purchased
A deliverable has been created, supplied, accessed, downloaded, or made available
A consultation, meeting, support session, or professional service has been provided
A customer’s change of mind, failure to provide information, delay in responding, internal business changes, budget changes, or decision not to use a completed or partially completed solution does not automatically create a right to a refund.
3. Third-Party Solutions and Services
We may recommend, configure, implement, resell, integrate, or facilitate access to third-party products and services.
These may include:
Software platforms
Cloud services
Hosting providers
Domain registrars
Payment processors
Plugins and extensions
Themes and templates
APIs
SaaS subscriptions
Marketplace products
Advertising platforms
Printing and fulfillment providers
Shipping providers
Independent consultants
Suppliers and vendors
Where a third-party product or service is purchased, activated, licensed, delivered, or provided for the customer, the applicable refund, cancellation, return, replacement, warranty, and support terms may be controlled by that third party.
Customers may be required to review and accept the third party’s terms before purchase or activation. We do not guarantee that a third party will approve a refund, cancellation, return, replacement, credit, or service adjustment.
Unless we expressly agree otherwise in writing, we are not responsible for refunds relating to third-party products or services that are:
Purchased at the customer’s request
Purchased using customer-provided information
Activated for the customer
Delivered directly by the third party
Subject to the third party’s own terms
Unused after activation
Incompatible with customer systems due to customer-side conditions
Suspended or terminated by the third party
Affected by third-party policy or pricing changes
4. Marketplace, Referral, and Connection Services
In some cases, Andabhurji Global Solutions acts as a platform, intermediary, referral source, marketplace operator, facilitator, or medium of connection between customers and independent sellers, suppliers, vendors, contractors, consultants, or service providers.
In these situations:
The seller, supplier, vendor, or service provider may be the party responsible for providing the product or service.
The respective seller, supplier, vendor, or service provider may establish its own return, refund, cancellation, replacement, warranty, delivery, and dispute policies.
Those policies may be displayed on the relevant listing, quotation, invoice, order confirmation, contract, or vendor website.
The applicable seller or vendor may control whether a refund, return, replacement, credit, or cancellation is approved.
We may assist with communication or administrative coordination, but we do not guarantee a particular outcome.
We may not be the manufacturer, owner, seller, provider, or warrantor of the relevant product or service.
Customers should review the applicable seller’s or vendor’s policies before placing an order or accepting an engagement.
Where the seller, supplier, vendor, or service provider is responsible for the transaction, any refund or return request should generally be directed to that party first. We may forward or assist with a request where appropriate, but our involvement does not make us responsible for the seller’s or vendor’s obligations.
5. No General Return or Refund Right
Unless expressly stated otherwise, returns and refunds are not accepted for:
Custom-developed software
Customized websites and applications
Configured or implemented systems
Digital products
Downloadable files
Online access or subscriptions after activation
Consulting services
Professional services
Design and branding work
Development work
Integration work
Automation work
Technical support already provided
Training already delivered
Licenses already purchased or activated
Third-party products or services
Marketplace or referral transactions controlled by another seller or vendor
Work that has been approved, accepted, accessed, delivered, or made available
The fact that a product or service is not used after purchase does not, by itself, create a right to a refund.
6. Project Payments and Milestones
For project-based work, payments may be divided into deposits, milestones, retainers, progress payments, or final balances.
Unless a written agreement states otherwise:
Deposits and advance payments are non-refundable.
Payments for completed milestones are non-refundable.
Payments may be retained to cover work performed and commitments made.
A customer may not withhold payment for completed work because later phases are cancelled.
Cancellation of a project does not eliminate payment obligations for work already performed or costs already incurred.
Any remaining balance for completed or committed work may become immediately due upon cancellation.
Where a project is paused or delayed by the customer, we may charge for work completed, resources reserved, storage, project administration, third-party costs, and restart or rescheduling activities.
7. Subscription Services
Subscription services may be cancelled in accordance with the applicable subscription terms.
Unless otherwise stated:
Cancellation prevents or stops future renewal charges.
Cancellation does not automatically refund the current billing period.
Previously paid subscription fees are generally non-refundable.
Partial-period refunds are generally not provided.
Setup fees, onboarding fees, implementation fees, and activation fees are generally non-refundable.
Third-party subscription charges may continue to be governed by the third party’s terms.
Customers remain responsible for charges incurred before cancellation becomes effective.
Customers should cancel before the next billing date to avoid a subsequent renewal charge.
8. Third-Party and Pass-Through Costs
The following costs are generally non-refundable once ordered, activated, incurred, or committed:
Software licenses
SaaS subscriptions
Domain registrations and renewals
Hosting fees
Cloud infrastructure
Server resources
API usage charges
Marketplace fees
Payment processing fees
Banking and transaction charges
Advertising expenses
Stock images, fonts, music, and other licensed assets
Plugins, extensions, themes, and templates
Printing and production costs
Print-on-demand products
Shipping and fulfillment charges
Customs, duties, and taxes
Contractor or supplier charges
Travel and accommodation expenses
Third-party professional services
Data storage and migration costs
Cancellation or termination fees imposed by third parties
If a third party provides a refund or credit to us, we may, at our discretion and subject to applicable deductions, pass that refund or credit to the customer.
9. Returns of Physical Products
Where physical products are sold or fulfilled by Andabhurji Global Solutions, or by a seller, supplier, vendor, manufacturer, or fulfillment partner, the applicable return process may depend on the party responsible for fulfillment.
Returns may be unavailable for:
Customized products
Personalized products
Made-to-order products
Print-on-demand products
Digital products
Products damaged after delivery due to customer handling
Products returned without authorization
Products outside the applicable return period
Products missing original packaging or components
Products restricted by health, hygiene, safety, or legal requirements
Where a seller or vendor controls fulfillment, the seller’s or vendor’s return policy will generally apply.
Customers should not return products without first obtaining return instructions or authorization from the responsible seller, vendor, supplier, or fulfillment provider.
10. Defective, Damaged, or Incorrect Items
If a physical product is defective, damaged during delivery, materially different from the order, or incorrectly supplied, the customer should notify the responsible seller, vendor, supplier, or fulfillment provider as soon as reasonably possible.
The notification may need to include:
Order number
Description of the issue
Date of delivery
Photographs or videos
Packaging information
Proof of purchase
Any other information reasonably requested
The available remedy may include repair, replacement, correction, store credit, or refund, depending on the applicable seller’s policy, supplier terms, warranty, shipping rules, and applicable law.
We do not guarantee that a third party will approve a claim or provide a particular remedy.
11. Cancellation by the Customer
Cancellation requests must be submitted in writing as soon as possible.
A cancellation may not be effective if:
Work has already started
The order has been processed
A third-party purchase has been made
A license or subscription has been activated
A product has entered production or fulfillment
A deliverable has been supplied
A service has already been provided
The project has reached a non-refundable milestone
The seller or vendor’s cancellation deadline has passed
If cancellation is accepted, the customer may remain responsible for work completed, non-refundable costs, cancellation charges, administrative expenses, and third-party commitments.
12. Cancellation by the Company
We may suspend, cancel, or terminate an order, project, subscription, or service where:
Required information is not provided
Payment is overdue or reversed
The customer violates applicable terms or policies
The requested work is unlawful or impractical
A third-party provider refuses or withdraws service
A supplier or vendor becomes unavailable
Technical, security, operational, or legal risks arise
The customer provides inaccurate or misleading information
The project cannot reasonably proceed
If we cancel before work begins and no non-refundable costs have been incurred, we may, at our discretion, issue a refund of amounts not already earned or committed. This does not apply where cancellation is caused by the customer’s breach, non-payment, misconduct, or failure to cooperate.
13. Credits, Rework, and Corrections
A refund is not the only possible remedy for an issue.
Depending on the circumstances, we may offer:
Reasonable corrections
Rework within the agreed scope
Replacement of a defective deliverable
Service credits
Rescheduling
Partial credit toward future services
Referral to the responsible third-party provider
Any correction or rework may be limited to the original scope and may not include new requirements, additional features, changes in direction, or work caused by customer modifications.
14. Customer Delays and Failure to Cooperate
Customers are responsible for providing timely approvals, content, credentials, access, technical information, feedback, and decisions.
Refunds will generally not be provided where delays, incomplete work, or project disruption result from:
Failure to provide required materials
Delayed approvals
Unavailable personnel
Incorrect information
Changes in requirements
Failure to attend scheduled meetings
Failure to provide access
Customer-side technical problems
Unauthorized changes to the solution
Failure to follow instructions
We may charge additional fees for rescheduling, restarting, reconfiguring, or extending a project affected by customer delays.
15. Refund Review Requests
Although refunds are generally not accepted, a customer may submit a written request for review.
The request should include:
Customer name
Order or project reference
Date of purchase
Description of the issue
Reason for the request
Supporting documents
Requested resolution
A review does not guarantee approval. Any discretionary refund, credit, or adjustment may be subject to deductions for work performed, third-party costs, payment processing fees, taxes, administrative expenses, and other amounts already incurred.
16. Chargebacks and Payment Disputes
Customers agree to contact us and attempt to resolve billing concerns before initiating a chargeback or payment dispute.
An unauthorized chargeback may result in:
Suspension of services
Cancellation of pending work
Withholding of deliverables
Recovery of administrative and dispute costs
Referral to the responsible seller or vendor
Enforcement of contractual rights
This section does not restrict any rights that cannot lawfully be waived.
17. Statutory Rights
Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.
Where mandatory consumer protection, warranty, refund, cancellation, or other statutory rights apply, those rights will prevail to the extent required by law.
18. Contact and Cancellation Requests
Cancellation, refund, return, or billing requests should be submitted in writing to:
Where the transaction involves an independent seller, supplier, vendor, or service provider, customers should also contact the responsible party using the contact details provided in the relevant order, listing, quotation, invoice, contract, or service documentation.